Salesforce Training in Chennai

Salesforce.com Admin Course Syllabus

Salesforce.com Schedule for Level 1

(Administrator Exams)

Introduction

• Introduction to Cloud Computing
  • What is Cloud Computing
  • Advantages
  • Layers – Client, Application(Software as a Service (SaaS)), Platform (platform as a service (PaaS)), InfraStructure(infrastructure as a service” (IaaS)), Server
  • Deployment Models – Public cloudm Community Cloud, Hybrid Cloud, Private Cloud
• Introduction to SalesForce
  • What is salesforce.com
  • Advantages
  • Products and Services
    • Customer Relationship Management(CRM) – Salesforce CRM and other CRM
    • The Sales Cloud
    • The Service Cloud
    • Force.com Platform
    • Chatter
    • AppExchange
    • Configuration
    • Web services
    • Mobile support

Introduction to Force.com Platform

• Registering Developer Edition with Salesforce.com
• Standard applications
• Standard Tabs
• Standard Objects and relationships, Links
• Setup page – Personal Setup, Application Setup and Administration Setup

Personal Setup

• Personal Information
• Change Password
• Reset my security Token
• Change My Display
• Grant Login Access
• Calendar Access
• Reminders
• Email Settings

Designing Applications on Force.com – I

• Creating new application
• Creating Custom objects
• Creating Tabs – Custom Tabs, Web tabs
• Adding text ,Currency,Checkbox,Date fields
• Creating Picklists
• Field Dependencies

Designing Applications on Force.com – II

• Encrypted fields, field help, and field history tracking
• Use master detail, lookup, and many-to-many Relationships
• Custom button and links Creation
• Rollup Summary field

Designing Applications on Force.com – III

• Develop custom formulas
  • Use the vlookup, regex, ischanged, isnew, and priorvalue functions to build business processes
• Validation Rules – Creating rule by applying formulas
• Payelayouts – Payelayout Editor,Grouping fields into New Section, adding spece between Fields, Editing Field properties
• Search Layouts

Designing Applications on Force.com – IV

• Workflows
  • Introducing Workflow Rules and work flow actions
    • Email Alerts – Email templates
    • Tasks
    • Field Updates – Queues and Time Dependent Workflow Actions

Designing Applications on Force.com – V

• Creating an approval Process
  • Create an Email template for approvals
  • Create an Approval Process
  • Create a Custom Profile
  • Create User
  • Test the Approval Process

Reports

• Introducing Reports and Custom Reports
• Create a tabular Report
• Create a Summary Report – Adding Summary fields and adding Columns and Filters
• Create Matrix Report
• Exporting Reports
• Dashboards – Creating and Editing Dashboards, Adding Dashboard SnapShots to Home Page, Creating Additional Reports
• Creating Custom Report Types

Sharing and Security data – I

• Creating User Accounts
• Controlling Access to Data
• Controlling Access to Objects
  • Introducing Profiles
  • Standard Profiles
  • Custom Profiles
• Controlling Access to Fields
  • Introducing Filed Level Security
  • Accessing Field-Level Security Settings

Sharing and Security data – II

• Controlling Access to Records
  • Introducing Organization-Wide Defaults
  • Introducing Role Hierarchies
  • Company Roles and Profiles
  • Sharing Rules
  • Manual Sharing

Sharing and Security data – III

• Displaying Field values and Page Layouts according to Profiles –
• Overriding Sharing with Object Level Permissions
• Administration Groups – Managing Groups(Public and Personal)

Sharing and Security data – IV

• Login History
• Password Policies
• User session Settings
• Set Trusted Ip range

Administration Setup – Mobile, Desktop and Email administration

• Mobile Administration:
  • Configuring Mobile user
  • User Settings
• Desktop Administration:
  • Configuring for outlook
  • Offline Briefcase configuration
• Email Administration
  • Testing Deliverability
  • Deliverability Settings
  • Setting Organization-Wide addresses
  • Compliance BCC
  • Setting Enail Footers

Company Profile and Monitoring

• Editing Company Information
• Settings Fiscal Year
• Settings Business Hours and Holis
• Language Settings
• Debug Logs
• Email Log files

Managing data – I

• Importing data to Salesforce.com from external Sources
• Import Custom objects
• Data Export
• Mass Transfer Records
• Mass Delete Records
• Mass Trnasfer Approval
• Mass Update addresses

Managing data – II

• Data Loader
  • Data loader Overview
  • When to use Data Loader
  • Installing and Configuraing dayta Loader
  • Use Data Loader to create mapping files and upsert data
  • Running Batch Processes
  • Command Line Quick start
• Dataloader.io

Salesforce.com Developer Course Syllabus

Salesforce.com Schedule for Level 2

(Developer Exams)

Introduction to Apex

• Overview of Apex
• Apex Language basics
  • Variables
  • Operators
  • Arrays and Collections
  • Control Logic
  • Understanding Governor Limits
• Introducing the Force.com IDE
  • Installation
  • Force.com Prespective
  • Force.com Projects
  • Problems view
  • Schema Explorer
  • Apex Test Runner View
  • Execute Anonymous View

Database Integration in Apex

• Database Records as objects
• Database Queries – SOQL(Query results, Relationships, Filtering)
• Persisting Database Records – DML(Insert, Update, Upsert, Delete, UnDelete
• Database Triggers – Trigger Definition, Batch Processing, Error Handling, Governor Limits)
• Database Security in Apex

Debugging and Testing

• Debugging
  • Viewing Logs
  • Logging
  • Handling Uncaught Exceptions
  • Understanding Execution Governors and Limits
  • Using Governor Limit Email Warnings
• Testing
  • Understanding Testing in Apex
    • Why Test Apex?
    • What to Test in Apex
  • Unit Testing Apex
    • Isolation of Test Data from OrganizationData in Unit Tests
    • Using the runAs Method
    • Using Limits, startTest, and stopTest
    • Adding SOSL Queries to Unit Tests
  • Running Unit Test Methods
  • Testing Best Practices
  • Testing Example

Advanced Business Logic – I

• SOQL
  • Inner and Outer Join
  • Semi- Join and Anti Join
  • Multi- Select Picklists
• Transaction Processing
  • DML Databasse Methods
  • points
  • Record Locking

Designing Advanced Business Logic – II

• Apex Managed Sharing
  • Sharing Objects
  • Creating Sharing Rules in Apex
• Sending and Receiving Email
  • Sending Email – SingleEmailMessage, SingleEmailMessage with Template and MassEmailMessage
  • Receiving Email
• Dynamic Apex – Dynamic Database queries, Schema Meta data

Introduction to visualForce – I

• Introducing Visualforce and the MVC model
• VisualForce Controllers
  • Standard Controller
    • Associating a Standard Controllerwith a Visualforce Page
    • Accessing Data with a Standard Controller
    • Using Standard Controller Actions
    • Validation Rules and Standard Controllers
    • Styling Pages that Use Standard Controllers
    • Checking for Object Accessibility
• Standard List Controller
  • Associating a Standard List Controller with a Visualforce Page
  • Accessing Data with List Controllers
  • Using Standard List Controller Actions
  • Pagination with a List Controller
  • Using List Views with Standard List Controllers
  • Editing Records with List Controllers
• Custom Controller
• Controller Extensions

Introduction to visualForce – II

• View Components
  • View Component Basics
  • Data Components
  • Action Components
  • Force.com Styles Components
  • Force.com User Interface Components
  • Using Static Resources
    • Creating a Static Resource
    • Referencing a Static Resource in Visualforce Markup

Introduction to visualForce – II

• Visualforce and the Native user Interface
  • Standard Pages
  • Standard Buttons
  • Page layouts
  • Custom buttons and links
  • Custom tabs
• VisualForce in Production
  • Security
  • Error Handling
  • Governor Limits
  • Unit tests
• Overriding Buttons, Links,and Tabs with Visualforce
  • Overriding Tabs Using a Standard ListController
  • Defining Custom Buttons and Links for Visualforce
  • Adding Custom List Buttons using StandardList Controllers
  • Displaying Record Types

Advanced User Interfaces – I

• Asynchronous Actions
  • Partial Page Refresh
  • Action as Java Script Function
  • Action as Timed Event
  • Action as Javascript Event
  • Indication Action Status
• Modular VisualForce
  • Static Resources
  • Inclusion
  • Composition
  • Custom VisualForce Components

Advanced User Interfaces – II

• Extending VisualForce
  • Using JavaScript Libraries
  • Adobe Files and VisualForce
  • Force.com Sites
• Samples
  • Examples
    • Creating Your First Custom Controller
      • Creating a Custom Controller Class
      • Defining Getter Methods
      • Defining Action Methods
      • Defining Navigation Methods

Integrating Email with Visualforce

• Sending an Email with Visualforce
  • Creating a Custom Controller with theMessaging Class
  • Creating an Email Attachment
  • Visualforce Email Templates
• Creating a Visualforce Email Template
  • Using a Custom Stylesheet in a Visualforce Email Template
  • Adding Attachments
  • Using Custom Controllers within Visualforce Email Templates

Integration – I

• Force.com Integration Solutions
  • Outbound Messaging
  • Salesforce-to-Salesforce(S2S)
• Developing Custom Integation
  • Calling Webservice from apex code
  • Using HTTP Integration

Integration – II

• Understanding Force.com Web services
  • Basics of Force.com webservices
  • Generating the web Service Client
  • Loggin in
  • Force.com DataTypes in SOAP
  • Error Handling

Integration – III

• Building Custom Webservices in Apex
  • Understanding Custom webservices
  • Service definition
  • Calling a Custom Web service

Packaging and AppExchange

• Publishing Your App or Service
  • Creating or Editing Your Provider Profile
  • Creating or Editing a Listing
  • Submitting Your Listing for ApprovalBasic Tab
  • Registering Your Package and ChoosingLicense Settings
  • Email Notifications
• Adding Visualforce to a Force.com AppExchange App
  • Managing Package Version Settings for Visualforce Pages and Components